Organisational change service icon

Organisational change

Turn strategic ambition into real progress

Key services

  • Strategy-to-Execution

    Capture value from strategy

    Design an operating model that makes your strategy work in real life. We clarify roles, simplify processes, and build governance and collaboration. We clarify roles, decision rights, simplify processes, and build governance and collaboration  that turn plans into concrete choices, priorities and follow‑through.

  • Change Programs

    Make change manageable

    Turn big, complex change into a focused, manageable journey. We help you define outcomes, shape a realistic portfolio of initiatives, and run a change process that keeps leaders aligned, people informed and progress visible.

  • Culture and Integration

    Make culture support your goals

    Shape a culture and shared ways of working that actually support your goals. Whether you are integrating after a merger or aligning teams around a new direction. We work on behaviours, rituals and decision‑making so, how we work, matches what the strategy needs.

  • Cross Silo Collaboration

    Effective collaboration across your organisation

    Redesign how teams across departments, organisations and stakeholders work together. We align goals and incentives, improve communication and problem‑solving culture, and use systems thinking and service design to make every step in the workflow easier for the people actually doing the work.

How we work

We help you move from “transformation as a project” to “change as an ongoing capability”

We start with your vision for change: what would real progress look like in concrete terms for your business, your customers and your people? From there, we design a journey that:

  • Focuses on a few high‑leverage behaviours and decisions instead of trying to change everything at once.
  • Creates early, visible wins that build belief and momentum.
  • Reduces complexity and effort for teams, rather than adding more process on top.
  • Grounded in real insight into what people and the business need, and is co‑created with the people who will live with the change.

We see change as a service to employees, not something done to them. We combine systems and transformation theory, design thinking, behavioural science and facilitation to design experiences, tools and routines that fit the reality of people’s work.

We work with

Why we succeed

Organisations are often designed for planning rather than doing. This structural gap is where ambitious initiatives stall, decisions are delayed by bureaucracy, and energy is wasted.

We don’t roll out generic methodologies or off‑the‑shelf frameworks. Canoe’s Change Journey ties every step to three anchors:

  • Clear customer and end‑user value
  • Explicit leadership behaviours and decisions
  • Measurable outcomes at each stage, from early diagnosis to full adoption

This structure helps you move from intent to everyday practice. Over time, you build organisational muscle: leaders who know how to drive change, teams who can improve their own work, and a way of operating that keeps adapting as conditions shift.

Impact

64%
Increase in reported brand trust
Mobility
240 leaders trained
Public & Government
Increased turbine lifetime
For offshore wind mills
Energy
13.3%
Increased passengers
Mobility
Established a leading
UX team
Public & Government
8,000 staff trained
Health
25–45%
Reduction in CO₂ intensity (Te/m)
Energy

testimonials

Several leaders across the digital organisations in Equinor highlighted project Storm, as a best‑practice example of how strong end‑user engagement and thoughtful design can significantly elevate project outcomes. The approach is setting the bar and should be pushed even further.

Anonymous
Digital VP, Equinor
Anonymous

Canoe has supported ERC with design services for several years, providing highly competent advice when we needed it. Their flexibility, strategic insight, and ability to adapt to changing needs have been crucial to the good results. A trusted partner we truly value.

Geir Ove Eikill
Founder & chairman of the board, ERC
Geir Ove Eikill

The agile working methodology has enabled us to execute with a truly integrated partner team, continuous testing and embracing new data creating Next-Gen RAS

Trond Ove
Project director, Viking Aqua
Trond Ove

Kolumbus has worked with Canoe developing our cultural building project "KULtur”. Through the entire process we have benefited from a brilliant service attitude and an ability to turn around quickly when needed!

Geir Helge Hagen
Operations manager, Kolumbus
Geir Helge Hagen

We simply would not be where we are without them. From day one, they brought clarity to roles, aligned our product architecture with how people actually work, and built real momentum through rapid prototyping and strategy sessions. Their support with DevOps and ISO 27001 gave us the confidence to grow safely. They make you feel like their only customer, no fuss, they simply deliver. I've seen billion-dollar companies that don't achieve the same quality of work. Most importantly, they've become genuine friends and a real part of the Stepwise family.

Finlay Johnston
Chief Revenue Officer, Stepwise
Finlay Johnston

Canoe has played a key role in the design of the Stepwise application and has been central to improving the user experience. They thoroughly understand the user's needs, ask good questions and simplify complex challenges. Canoe sees things from multiple perspectives, challenges constructively and contributes to better solutions. They standardise the design to create wholeness and consistency, are reliable, take ownership and deliver quality on time.

Njål Aarsland
Lead Solutions Architect, Stepwise
Njål Aarsland

UX-bidraget har gjort samarbeidet i teamet mer effektivt og helhetlig. Gjennom god kartlegging av prosesser og behov har det vært enkelt å jobbe tett sammen mellom design og utvikling, med en tydelig og sømløs overgang fra innsikt til konkrete design/prosess løsninger. Prosessene har blitt klarere uten å bli tunge, noe som har gitt bedre flyt og høyere kvalitet i leveransene.

Nikolay Pukhovski
Tech lead, Kriminalomsorgen
Nikolay Pukhovski

Canoe have been partners with Stepwise from the very beginning. They have helped us shape the organisation and the platform's user experience, ensuring that structure, workflows, and design work together in practice. The collaboration has been hands-on, thoughtful, dedicated, and important in turning an early idea into a successful product and service for our clients globally.

Per-Robert Jacobsen
Co-Founder and Head of Corporate Strategy & Partnerships, Stepwise
Per-Robert Jacobsen
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