Annie is a senior service designer with 15 years of experience in service development and change processes across private and public sector. She combines systemic thinking, strong visualisation skills and hands-on facilitation to build shared understanding and drive implementation in complex stakeholder landscapes.

Key competencies

• Service design and systemic design for new services. From rapid design sprints and experiments to multi-year roadmaps and implementation
• Supporting long-term adoption- and change processes by designing for change willingness and capability
• User involvement and insight work with all layers of an organisation, including end-users and vulnerable groups. With a particular experience from health and public sector and a strong emphasis on trust, communication and safe participation
• Facilitation of cross-sector collaboration, behavioral and cultural change related to implementing new services in large organisations, including connecting design processes to political and organisational goals to secure momentum over time

Recent project highlights

• Health and public sector: Stavanger University Hospital (Helse Stavanger), Oslo University Hospital, Bufdir, Kolumbus (public transport)
• Energy and industry: Equinor, Aker BP
• Other: Nordic Unmanned, Destination North cape, Nordic Edge expo