Stavanger Kommune
Integrated service design for vulnerable children and families
Sustained co-creation across sectors for better outcomes
sector
Services
The challenge
Stavanger Municipality needed a new ambulatory service that gives vulnerable children and families coordinated support across schools, child protection, healthcare and social services. Existing structures were fragmented, leaving families to navigate multiple agencies on their own and increasing the risk of gaps in follow‑up, duplicated efforts and poorer outcomes.
What we did
Over several years, Canoe co‑developed the holistic Team på Tvers service model together with municipal and healthcare professionals and tested with families, teachers and other relevant stakeholders.We mapped user journeys across agencies, ran co‑creation workshops, and designed new routines and tools for shared assessment, planning and follow‑up.We also made the service model scalable by developing a clear framework and implementation manual that other municipalities can adopt and adapt. Our team implemented practical tools for user involvement, systematic needs assessment and shared decision‑making, and worked embedded with municipal teams throughout implementation to ensure the new service could be sustained in everyday operations.
Impact
- Team på Tvers is now an integrated service in Stavanger for vulnerable children and families.
- Families experience more coherent, predictable support across previously siloed services.
- The model has become a reference for cross‑sector innovation across Rogaland, with a framework and implementation manual that enable scaling to other municipalities.
- Measurable, lasting benefits for children, families and frontline agencies through more coordinated work.
Why Canoe
Stavanger Municipality needed service and organisational designers who understod public and specialist healthcare, handle sensitive topics, facilitate difficult cross‑sector collaboration and support practical implementation over years, not just deliver a report.Canoe combined deep service design expertise with public sector change experience, and translated the solution into a scalable model and implementation framework that other municipalities can reuse.
